Privacy Policy

Who we are. ServiceSurgeAI (“we”, “us”, “our”) provides AI chatbots, booking automation, and growth analytics for trade businesses. Contact: [email protected], Clinton Township, MI.

Information We Collect

• Contact & business details: name, email, phone, business name, service areas.
• Lead & booking data: messages via webchat/SMS, appointment times, service types, uploaded photos.
• Technical data: IP, device/browser, pages viewed, UTM/campaign data, cookies or similar tech.
• Call/text metadata: call recordings where enabled, timestamps, delivery status.

How We Use Data

• Provide and improve services (chat automation, lead routing, booking, analytics).
• Respond to inquiries, send service communications, deliver audits/reports.
• Security, fraud prevention, troubleshooting, and legal compliance.
• With consent, marketing messages (opt out anytime).

SMS/Text Messaging Disclosure

By providing a phone number, you agree to receive texts regarding inquiries, appointments, and service updates. Message/data rates may apply. Message frequency varies. Reply STOP to opt out, HELP for help. We support A2P 10DLC and honor opt-outs promptly. Carrier is not liable for delayed/undelivered messages.

Cookies & Tracking

We use cookies or similar technologies for essential functionality, analytics, and lead/appointment attribution. You can control cookies via browser settings; some features may not work if disabled.

Sharing & Processors

We share data with service providers that help us operate (e.g., GoHighLevel/LeadConnector for CRM/chat/telephony, analytics, cloud hosting, email/SMS delivery) under agreements that limit their use to providing services for us. We may disclose information to comply with law, protect rights, or in a business transfer.

Data Retention

We retain data as long as needed to provide services, comply with obligations, resolve disputes, and enforce agreements. We offer reasonable deletion upon verified request, subject to legal/operational limits.

Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data. No system is 100% secure; please use strong, unique passwords and limit sensitive data shared in chat.

Your Privacy Rights

• US (including California/CPRA): Request access, correction, deletion, or opt-out of certain uses/sales/sharing.
• EEA/UK (GDPR): Access, rectification, erasure, restriction, portability, and objection. If we rely on consent, you may withdraw it at any time.

To exercise rights, contact [email protected]. We may need to verify your identity.

International Transfers

We may process and store information in the United States and other countries, and where required, use appropriate safeguards for cross-border transfers.

Children

Our services are not directed to children under 13 (or 16 in the EEA). We do not knowingly collect such data. If you believe a child provided data, contact us to delete it.

Changes

We may update this policy. We’ll post the new date above. Your continued use after changes means you accept the updated policy.