Terms of Service

1) Agreement

These Terms govern your use of ServiceSurgeAI’s website and services (“Services”). By using the Services, you agree to these Terms and our Privacy Policy.

2) Services

We provide AI chatbots, booking automation, lead management, review automation, analytics, and optional advertising/SEO services. Certain features require third-party platforms (e.g., GoHighLevel/LeadConnector).

3) Client Responsibilities

• Provide accurate business info, service areas, and scheduling rules.
• Obtain necessary consents for contacting leads/customers (email/SMS/calls) and comply with applicable laws (e.g., TCPA, CAN-SPAM, GDPR/CPRA).
• Review and approve scripts/automations; monitor critical communications.

4) Fees & Billing

Unless otherwise stated, plans are billed monthly in advance; ad spend is billed separately. Setup fees are non-refundable once work begins. Late payments may pause Services.

5) Trials, Cancellations, and Term

Month-to-month unless specified. You may cancel with 7 days’ notice before the next billing cycle. Trials/promotions may have additional terms disclosed at signup.

6) No Guarantees

We strive for great results but do not guarantee specific outcomes (e.g., rankings, bookings, revenue). Any performance claims are illustrative; actual results vary.

7) Intellectual Property

We retain ownership of our templates, snapshots, software, and artwork. You grant us a limited license to use your logo/marks to provide the Services and as portfolio examples unless you opt out in writing.

8) Acceptable Use

No illegal, harmful, or abusive use; no spamming; no infringing content. You must not attempt to bypass security or misuse the Services.

9) Confidentiality

Each party will protect the other’s confidential information and use it only to perform under these Terms.

10) Disclaimers & Limitation of Liability

THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES; OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID TO US IN THE 3 MONTHS BEFORE THE CLAIM.

11) Indemnification

You agree to defend and indemnify us against claims arising from your content, unlawful messaging, or misuse of the Services.

12) Governing Law; Disputes

These Terms are governed by the laws of the State of Michigan, without regard to conflicts principles. Venue lies in state courts of Macomb County, MI or the U.S. District Court for the Eastern District of Michigan.

13) Changes

We may modify these Terms by posting an updated version with a new date. Continued use after changes means acceptance.